myAccount

myAccount is a one-stop-shop for exclusive online self-service tools and resources, including the ability to manage your BlackBerry Technical Support agreement at any time. Watch our video to learn more.

For more information about support services, click here.

Knowledge Base


Repository of thousands of articles and resources focused on helping customers solve issues with any BlackBerry products or solutions.

Smartphone Support

BlackBerry ID (BBID)


Learn more about BlackBerry® ID (BBID), create or reset a BBID.

BlackBerry Content Transfer


Bring your contacts, pictures, videos, apps, and more from your previous smartphone to your new BlackBerry smartphone.

Hardware Diagnostic BlackBerry Virtual Expert


Does your BlackBerry smartphone need a health assessment? Are you considering a repair? The BlackBerry® Virtual Expert diagnostics application is a simple self guided diagnostics app.