Where to Buy BlackBerry Smartphones & Get Support

Visit BlackBerry Partners to Purchase a BlackBerry Smartphone

BlackBerry KEYone

Other BlackBerry Smartphones

BlackBerry® is the leading provider of enterprise software that secures, connects and mobilizes the Enterprise of Things. With our focus shifted away from internal hardware development, we have signed licensing deals with several strategic partners to design, manufacture and sell new BlackBerry smartphones.  BlackBerry maintains responsibility for the software in these agreements. As part of this transition, new options for purchasing BlackBerry smartphones and accessories are available through these partners.


How Can We Help?

  • Help with an Existing ShopBlackBerry Order

    What is My Order Status?

    You can view your order status by looking up your order

    If you are unable to find your order status, please contact customer service at +800 61 110 000*

    Has My Order Shipped?

    Look up your order and see the shipping status.

    How Do I Get My Tracking Number?

    Look up your order and get your tracking number

    Can I Change My Shipping Address?

    Unfortunately, you cannot change your shipping address after you submit your order. Orders with physical shipments are immediately sent to the fulfillment agency when they are submitted. If your shipment is not successfully delivered it will be returned to the fulfillment warehouse and a credit will be made to your account.

    Can I Change My Shipping Method?

    Unfortunately, you cannot change your shipping method after you submit your order. Orders with physical shipments are immediately sent to the fulfillment agency when they are submitted.

    When Will My Credit Card Be Charged?

    For purchases of physical products, you won't be billed until your product is shipped. This includes any preordered or backordered products. If your items are shipped separately, you will be billed each time a product is shipped.

    How Will the Charge Show Up on My Credit Card?

    The charge for your order will appear on your credit card as: "DRG*BLACKBERRY"

    How Do I Get a Copy of My Invoice?

    Look up your order and print a copy of your invoice from the Order Information page

    * Telephone numbers and hours of operation are subject to change. Any applicable local and national telephone rates may apply. Toll free support phone numbers may not be accessible by mobile phones in all countries. Please check with your carrier for availability and / or charge rates.

  • ShopBlackBerry Returns, Exchanges, Cancellations & Refunds

    What is Your Refund Policy?

    The ShopBlackBerry store offers a 30-day money back guarantee. If you have any questions or would like to initiate a return/refund request, please contact customer service by submitting a web form or calling us at +800 61 110 000*

    How Do I Request a Refund?

    To request a refund please contact customer service by submitting a web form or calling us at +800 61 110 000*

    How Do I Cancel My Order?

    Orders made via credit card, debit card, or PayPal cannot be cancelled as they are immediately sent to the fulfillment agency when they are submitted.  You can look up your order to view the shipping status of your order.

    When Will My Credit Appear on My Credit Card?

    Your refund credit will appear on your card 5 - 7 business days after we receive the product.

    * Telephone numbers and hours of operation are subject to change. Any applicable local and national telephone rates may apply. Toll free support phone numbers may not be accessible by mobile phones in all countries. Please check with your carrier for availability and / or charge rates.

  • ShopBlackBerry Warranty, Repair & Technical Support

    How Do I Submit a Warranty Claim for My Smartphone Purchased From ShopBlackBerry?

    We know how important your BlackBerry smartphone is to your daily routine and offer warranty options, including Advanced Exchange and Same Unit Repair, in the event you need to submit a warranty claim.

    BlackBerry’s Limited Warranty provides warranty support for smartphones purchased from ShopBlackBerry for a period of one (1) year from the date of purchase. You can submit a warranty claim by completing this web form or calling us at +800 61 110 000*

    See details on the BlackBerry Limited Warranty.

    How Do I Get Technical Support for My Product?

    We’re here to help!

    For assistance with the set-up, use, or troubleshooting of your BlackBerry smartphone, please use the following support options:

    • Online self-help:
    • Contact our customer service center please submit a web form or call us at +800 61 110 000*

    Is There a Cost for Repair?

    Service fees may apply to your repair, depending on the type of request, how long you have had your device and what device you purchased.

    * Telephone numbers and hours of operation are subject to change. Any applicable local and national telephone rates may apply. Toll free support phone numbers may not be accessible by mobile phones in all countries. Please check with your carrier for availability and / or charge rates.

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