PRIV support

Device Support

Device Setup

Find simple steps to get you up and running with your new PRIV™.

Navigating and tips

Once your PRIV smartphone is set up, learn the basics, including gestures and navigation.

application support

Get support for BlackBerry communication and productivity apps like Hub, DTEK, BBM and Calendar as well as support for apps provided by Google.


Get help troubleshooting issues with your PRIV smartphone.

blackberry care protection plan

Purchase the BlackBerry Care Protection Plan within 30 days of purchasing your new BlackBerry smartphone. You’ll get reconnected as quickly as possible after a drop, spill, and/or cracked screen.

Content Transfer

transfer content to your new blackberry PRIV smartphone

Bringing your contacts, pictures, video, apps, and more from your old smartphone to your new PRIV smartphone can be fast and hassle-free.

online support

on device support

To get help using your PRIV, simply click the BlackBerry Help icon.


Chat with friends on Android, BlackBerry and iPhone.