Skip to content

BlackBerry Frequently Asked Questions

If you need help with your BlackBerry smartphone or PlayBook, these top FAQs are a great place to start. If you can’t find what you’re looking for here, please take a look at the Support Page on our website, our Help section on Facebook or send a tweet to our tech support team @BlackBerryHelp giving as much detail as you can about your problem.

Why won’t my BlackBerry turn on?

First of all, test out your BlackBerry using a different battery. If this doesn’t work, try a clean reload of your device software. If you still experience issues, please contact your point of purchase for assistance.