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BlackBerry Frequently Asked Questions

If you need help with your BlackBerry smartphone or PlayBook, these top FAQs are a great place to start. If you can’t find what you’re looking for here, please take a look at the Support Page on our website, our Help section on Facebook or send a tweet to our tech support team @BlackBerryHelp giving as much detail as you can about your problem.

Why does my device keep freezing?

It may be that your BlackBerry is running low on memory. Try closing apps and games you’re not using, turn off unused network connections and use a Wi-Fi network connection in areas of low coverage. Here are tips on extending BlackBerry battery life.

This document contains more detailed steps for increasing the battery life and available memory on the BlackBerry smartphone.

If this doesn’t help, you may need to do a clean reload of your device software. If you still experience issues, please contact your point of purchase for assistance.