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BlackBerry Frequently Asked Questions

If you need help with your BlackBerry smartphone or PlayBook, these top FAQs are a great place to start. If you can’t find what you’re looking for here, please take a look at the Support Page on our website, our Help section on Facebook or send a tweet to our tech support team @BlackBerryHelp giving as much detail as you can about your problem.

Why do I keep seeing the spinning clock or hourglass?

First, try performing a hard reset of your device. If that doesn’t fix it, you may need to do a clean reload of your device software. If you still experience issues, please contact your point of purchase for assistance.