BlackBerry Frequently Asked Questions
If you need help with your BlackBerry smartphone or PlayBook, these top FAQs are a great place to start. If you can’t find what you’re looking for here, please take a look at the Support Page on our website, our Help section on Facebook or send a tweet to our tech support team @BlackBerryHelp giving as much detail as you can about your problem.
I purchased my BlackBerry smartphone within the last 12 months and am having problems with it.
Please return to your point of purchase for assistance. They are responsible for managing repairs and replacements to your smartphone. They will be able to tell you if your repair can be managed under warranty.