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BlackBerry Frequently Asked Questions

If you need help with your BlackBerry smartphone or PlayBook, these top FAQs are a great place to start. If you can’t find what you’re looking for here, please take a look at the Support Page on our website, our Help section on Facebook or send a tweet to our tech support team @BlackBerryHelp giving as much detail as you can about your problem.

I purchased my BlackBerry smartphone more than 12 months ago and my point of purchase is telling me repairs/replacement are not covered under warranty.

If your device is out of warranty, your point of purchase can arrange a repair for you. Please ask them for a quotation.