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BlackBerry Frequently Asked Questions

If you need help with your BlackBerry smartphone or PlayBook, these top FAQs are a great place to start. If you can’t find what you’re looking for here, please take a look at the Support Page on our website, our Help section on Facebook or send a tweet to our tech support team @BlackBerryHelp giving as much detail as you can about your problem.

I have accidentally damaged my BlackBerry smartphone and my point of purchase will not repair or replace it under warranty.

Your warranty does not cover accidental damage – i.e. a cracked screen or water damage. Your point of purchase can arrange a repair for you, please ask them for a quotation. We always recommend insuring your BlackBerry device against accidental damage.