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BlackBerry Frequently Asked Questions

If you need help with your BlackBerry smartphone or PlayBook, these top FAQs are a great place to start. If you can’t find what you’re looking for here, please take a look at the Support Page on our website, our Help section on Facebook or send a tweet to our tech support team @BlackBerryHelp giving as much detail as you can about your problem.

How can I update my BlackBerry software?

To discover whether there is an update available and how to update, visit here and click on “Check for updates”. You can also open Desktop Manager (with the smartphone connected via USB) and select “Device” and “Update”.

Not sure what Desktop Manager Software is? It’s an amazingly useful, easy to use interface that lets you; manage files between your PC/Mac and your BlackBerry, backup and restore data on your BlackBerry, switch to a new BlackBerry, update your device software, and more. Download it here.