BlackBerry Frequently Asked Questions
If you need help with your BlackBerry smartphone or PlayBook, these top FAQs are a great place to start. If you can’t find what you’re looking for here, please take a look at the Support Page on our website, our Help section on Facebook or send a tweet to our tech support team @BlackBerryHelp giving as much detail as you can about your problem.
Can I get repairs to my BlackBerry smartphone directly from RIM?
No. Your point of purchase is responsible for managing repairs to your smartphone, please contact them directly.