Contact Us

Enterprise Software

Self-Help

BTSS Advantage customers - Change to Support Service Request submissions as of June 13th , 2016 view notice.

Support

1-877-255-2377 (US/CA)
01753 558410 (UK)
(subscription required or per incident fee applies)

Additional regional numbers

Sales Inquires

BlackBerry Smartphones

 

Support

For smartphones purchased through Amazon

Your carrier can answer questions about network coverage and billing. Check your cellular bill for your provider's contact details.

For technical support and information on warranty or repairs, click here to complete web form.

For smartphones purchased through a mobile carrier or retailer

Your carrier can answer questions about technical support, network coverage and billing. Check your cellular bill for your provider's contact details.

For information on warranty or repairs, please contact your service provider or point of purchase retailer.

Network Provider Resources

US Wireless Service Providers

Canadain Wireless Service Providers

For incident based support click here.

For smartphones purchased through ShopBlackBerry

Your carrier can answer questions about network coverage and billing. Check your cellular bill for your provider's contact details.

For technical support and information on warranty or repairs please complete support form below:

Click here (US purchases)

Click here (Canadian purchases)

Click here (UK purchases)

For smartphones purchased through mobile carriers in India

Your carrier can answer questions about network coverage and billing. Check your cellular bill for your provider's contact details.

For technical support and information on warranty or repairs, click here.

End of Accordion

 

BlackBerry Incident-Based Support for Smartphone Users – $35 USD

BlackBerry customers with smartphones that are not covered for complimentary support, or are out of warranty1, can purchase technical support for a single incident at a cost of $35 USD. This support includes issues relating to your BlackBerry smartphone’s functionality or approved BlackBerry smartphone applications.

Want to Learn More?
Visit BlackBerry Incident Based Support page for further details.

Speak to an agent directly by calling the numbers below. From the telephone menu press 4 to hear more details and to connect to a live agent.

Incident Based Support is designed for customers who are no longer within their Limited Warranty Period and wish to receive technical support.

Call

1-877-255-2377 (US/CA)
01753 558410 (UK)

Additional regional numbers

Direct Numbers (Charges may apply)
Europe: +44 17 53558400
North America: +1 647 426 1108

Telephone numbers and hours of operation are subject to change. Any applicable local and national telephone rates may apply. Toll free support phone numbers may not be accessible by mobile phones in all countries. Please check with your carrier for availability and / or charge rates.

Hours of Operation (Direct Support)

Devices purchased through Shop BlackBerry.

Product Monday – Friday Saturday Sunday
BlackBerry DTEK50 8am – 11pm EST 8am – 11pm EST Closed
BlackBerry PRIV 24 hrs 24 hrs 24 hrs
BlackBerry 10 & BlackBerry OS 8am – 11pm EST 8am – 11pm EST 8am – 11pm EST
General Inquiries 8am – 11pm EST 8am – 11pm EST 8am – 11pm EST

HOURS OF OPERATION (CARRIER SUPPORT)

Devices purchased through an authorized retailer or wireless service provider.

Customer should contact wireless service provider as first point of contact and for more details on supported hours.

Support Options For:

Online Support

On Device Support

To get help using your BlackBerry 10 or PRIV smartphone, simply click the Help icon on your home screen.

BlackBerry Community

Use the Community app to stay up-to-date with news and help information.