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BBM support

BBM allows you to communicate the way you want to. Find a variety of resources to help you make the most of BBM.

Frequently asked questions

System Requirements

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General Information

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  • BBM can be downloaded from the BlackBerry® World™ storefront, the App Store, and Google Play™

  • Yes, as long as you and your friends have BBM installed on a supported iPhone, Android, or BlackBerry smartphone, you can chat with your friends across platforms.

  • Unlike other instant messaging apps which use your phone number or email addresses as your identifier, BBM uses a PIN (personal identification number) so that you are always in control of who can contact you.  This means you can share your PIN while maintaining your privacy and always being in control of who can contact you. When you install BBM on Android or iPhone, you will be assigned a new PIN. Your PIN is unique to the combination or your device and BBID.

    BBM PINs are 8 characters long and randomly generated – they are totally anonymous and no one can send you messages in BBM unless they have your PIN, and you have accepted their request to add you to BBM.  

    To find your PIN:
    1. Tap your BBM picture or name.
    2. Tap Show Barcode.

    To copy your PIN, tap Copy PIN.

  • No. Before you can message someone using BBM, they must download the application to a supported device and then invite you to be a contact.  If you would like a friend to join BBM, you can invite them using their email address or mobile phone number. They will receive an invitation to download and install the application.

  • No. This feature is not available in BBM.

  • No, you can only have one BBM account on your device.

  • A BBID gives you access to BBM and any saved BBM data. After creating your BBID, you should confirm your account using the email.

    To view your current BBID information, do the following:
    1.  Tap the Context Key > Settings.
    After a certain amount of time, if you aren't actively using BBM, you might be prompted to re-enter your BBID password. If you want to sign in with a different BBID in BBM, you will need to reinstall BBM.
    Note: You can also use a computer to create or edit your BBID by visiting www.blackberry.com/blackberryid.

  • No. When you upgrade to a new smartphone, you cannot transfer chats.

  • For the latest news and information on BBM, visit www.bbm.com.

  • For information about removing or uninstalling the application, see the following iPhone and Android knowledge base articles:

    iPhone - http://support.apple.com/kb/TS1702    (refer to step #6)
    Android - https://support.google.com/googleplay/answer/2521768

Features

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  • A broadcast message can be used to cascade a single message to multiple users at once. When a broadcast message is sent, it does not open a chat for each user or track the delivery status. A recipient knows they have received a broadcast message because the text appears in blue. If you send a broadcast message, any responses are sent to you only and not the entire audience of the broadcast message.

    The multi-person chat feature also allows you to cascade messages to multiple users on your BBM contact list, but in a more interactive way.  Responses from participants in the group chat are visible to all members of the chat. While the chat is active, you can also see as members of the chat leave. Similar to broadcast messages, you cannot see when messages are delivered or read.

  • At this time BBM Video is only available for BlackBerry® 10 users.  For the latest news and information on BBM, including information on upcoming availability of BBM Video, visit www.bbm.com.

  • At this time, BBM Channels is only available for BlackBerry users.  For the latest news and information on BBM, including information on upcoming availability of BBM Channels, visit www.bbm.com

  • In an active chat, you can view messages that you sent and received by scrolling up. You can also change your BBM options so that you can view your chat history with a contact after you end the chat.

    1.  Tap the Context Key > Settings.

    2. Set the Save Chat History switch to On.

    If a chat window has been closed prior to enabling ‘Save Chat History’ you will not be able to restore a conversation.

  • To start a new group chat, select Groups along the bottom toolbar followed select the group you would like to chat with. Tap Chats and you'll be able to communicate with others within the group.

  • Plan events, track to-do lists, share pictures, and chat with up to 30 people in one group at the same time. For example, you can make decisions and confirm your plans in the group chat and then create an appointment that everyone in the group can see. If a group already has 30 members, you won't be able to join until someone leaves the group or you can start your own group.
    Whoever creates the group automatically controls the group membership, profile picture and name, and can disband the group and delete all of the shared information.
    Tap Groups > More actions.
    Do one of the following: To create a group, tap  Create new group. Complete the fields. To see the groups that you're currently in, tap Groups.

Setting up

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  • After you download BBM from BlackBerry World, the App Store, or Google Play, complete the setup wizard to start using BBM.  As part of the setup, you are prompted to create a BBID or log in using an existing BBID. If you would like to set up a BBID before you download BBM, visit www.blackberry.com/blackberryid.

  • 1) Tap your picture or name on the BBM header
    2) Tap your current picture.  Tap Replace picture.  Select a new picture to use as your BBM picture.

  • You can add contacts to BBM by scanning a BBM barcode, typing a BBM PIN, or by selecting a contact on your device.
    You can also access your social network to find and invite contacts to BBM.  Learn more here.

  • On iPhone, BBM uses the default sound for your device. You can change the volume or select options like Vibrate or Silent in the settings for your device.

    On Android, BBM offers sound, vibrate and LED notification customizations from within the BBM settings menu.

  • Autocorrect is a feature of your device’s operating system. For more information, see the user guide for your smartphone.

BBID

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  • A BBID gives you access to BBM and any saved BBM data. After creating your BBID, you should confirm your account using the email.

    To view your current BBID information, do the following:
    1.  Tap the Context Key > Settings.
    After a certain amount of time, if you aren't actively using BBM, you might be prompted to re-enter your BBID password. If you want to sign in with a different BBID in BBM, you will need to reinstall BBM.
    Note: You can also use a computer to create or edit your BBID by visiting www.blackberry.com/blackberryid.

  • Visit www.blackberry.com/blackberryid to reset your BBID password.

  • To view your current BBID information, do the following:
    1.  Tap the Context Key > Settings.

    Your BBID username will be the email address displayed.

  • No, contacts cannot be transferred to a new BBID. You must re-invite your contacts to BBM if you log in with a different BBID.

My BBM contacts

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  • You can add contacts to BBM by scanning a BBM barcode, typing a BBM PIN, or by selecting a contact on your device.
    You can also access your social network to find and invite contacts to BBM.  Learn more here.

  • You may be able to restore your contacts if your BBID was associated with a BlackBerry smartphone running BBM 7.0 or later (launched December 2012 for BBOS 6&7, and in March 2013 for BBOS 5) or if it was associated with a supported iPhone or Android device running BBM. If you log into BBM using that BBID, you are prompted to restore your contacts.
    Tip: Your BBID is an email address. If you forgot your password, click here to recover it.

  • After you log into BBM using your BBID, your contacts are backed up automatically. If you log into BBM on a different device using the same BBID, you are prompted to restore your contacts. If you do switch devices, any active chats are ended.

  • You can view additional information about contacts and groups, such as previous status messages, from your BBM profile.

    1.     Touch and hold a name.
    2.     Tap View BBM Profile.

    Tip: If you have a few contacts using similar names, you can type a new name for the contact on this screen.

  • If you delete a BBM contact, you're also removed from that person's contact list in BBM.

    1.     Touch and hold a name.
    2.     Tap Delete.
    3.     To prevent the person from being able to send you invitations in BBM, select the Block Future Invitations checkbox.
    4.     Tap Delete.

  • If you choose to block contacts, they will no longer be able to send you BBM messages. When you delete someone from your contact list, you can also select the option to block future invitations.

  • To remove a contact from your blocked list so that you can become contacts in BBM, do the following:
    1.  Tap the Context Key > Settings.
    2.  Beside the Blocked Contacts field, tap Edit.

  • No. You cannot tell if you’ve been blocked by someone on BBM. If your contact remains in your contact list, your BBM message will not be delivered.

  • To search for contacts in your contact list, in the search box, just start typing. Any contacts that you have invited to BBM appear. The search is based on the display name that your BBM contact sets.

  • Your BBM contacts will only be able to see the information that is in your public profile. This information will include your PIN number, display name, and display picture.

  • No. You can send invitations to your contacts to join BBM, but BBM does not scan your contact list and send invites automatically.

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