BlackBerry 10
Device Switch

Transferring content to your
new BlackBerry 10 device

ANDROID / iOS DEVICES

You can use the Device Switch app to switch from an iPhone or Android device to a BlackBerry 10 device.

Switching to a new device doesn’t mean you have to lose your data. Instead, you can use the Device Switch app to switch from an iPhone or Android device to your new BlackBerry 10 device. Learn what you can transfer using the Device Switch app, how to use the app, and what you should do after the app transfers your data.

The Device Switch app is supported by Media Mushroom. For questions or more info, visit www.deviceswitch.com or contact Media Mushroom at support@deviceswitch.com.

Data transferred

The following types of data can be transferred when you use the Device Switch app:

  • Contacts info
  • Calendar info
  • Pictures
  • Videos (non-DRM)
  • Music (non-DRM) (After you use the Device Switch app to transfer your device data, you can use the Device Switch Music Transfer app to add iTunes music from your computer to your device.)
Data not transferred using the Device Switch app

The following types of data aren't transferred when you use the Device Switch app:

  • Email and social networking accounts (You can add your accounts to your new device.)
  • Text messages (SMS and MMS)
  • Data, such as organizer data, that is wirelessly backed up or synced with a web-based email account (To transfer data associated with a web-based email account, add the account to your new device.)
  • DRM videos
  • DRM music
  • Saved settings, such as Bluetooth pairings and Wi-Fi settings
  • Phone call history
  • Browser bookmarks
  • PIN messages
About SIM cards

BlackBerry 10 devices use either micro SIM cards or nano SIM cards. You might need to contact your service provider to get a new SIM card for your new device.

 

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Before you use the Device Switch app

Before you use the Device Switch app, do the following:

  • If you're switching from an iPhone, back up your iTunes music on your computer.
  • Turn on your new BlackBerry device and complete the initial setup.
  • Connect both devices to the same Wi-Fi network. The network should be a personal network or a network that supports multicast for device discovery.
  • Make sure your BlackBerry 10 device is running BlackBerry 10 OS version 10.2.1 or higher. To update your device software, tap Settings >Software Updates > Check for Updates.
  • Download and install the Device Switch app on both your previous and your new device. To find the Device Switch app, visit BlackBerry World, the App Store, Google Play, or www.deviceswitch.com.

Transfer data using the Device Switch app

You can use the Device Switch app to transfer data from a device running iOS 6 or later, or a device running Android 2.3 or later, to your new BlackBerry 10 device.

Before you begin, complete the tasks in Before you use the Device Switch app

  1. On your previous device and on your new device, open the Device Switch app.
  2. Complete the instructions on the screen.

If you transfer a large amount of data, it might take some time to finish transferring the data to your new device. Only data saved in your device storage space is transferred. Any data that is wirelessly backed up or that is synced with a web-based email account isn't transferred to your new device. To transfer data that is synced with a web-based email account, add the account to your new device.

If you experience problems transferring your data, contact support@deviceswitch.com.

After you use the Device Switch app

Turn off iMessage on your iPhone

Before you remove the SIM card from your iPhone, make sure you turn off iMessage so that new text messages can be delivered to your new BlackBerry 10 device.

  1. On your iPhone, tap Settings > Messages.
  2. Set the iMessage switch to Off.

If you don't have your previous iPhone anymore, to deregister your phone number with iMessage, visit selfsolve.apple.com/deregister-imessage.

Add email and social networking accounts to your new device
  1. On the home screen, swipe down from the top of the screen.
  2. Tap Settings > Accounts.
  3. If necessary, tap Add Account icon.
  4. On the Add Account screen, tap a type of account.
  5. Enter your account information.
  6. If necessary, change any of the sync settings.
  7. Tap Done.
Add a work account supported by BES10 or BES12

If your organization uses BES10 or BES12, you can add your work account to your device and take advantage of features such as BlackBerry Balance. If your organization uses BES5 or earlier, you can still add your work account and have it use Microsoft Exchange ActiveSync. For more information, contact your administrator.

Make sure you know the following from your administrator:

  • Your username
  • Your enterprise activation password
  • Server name
  1. On the Add Account screen, tap Advanced > Work Account.
  2. Enter the username, activation password, and server address for your account.
  3. Tap Done.
Add an email account supported by Microsoft Exchange ActiveSync

Make sure you know the following from your administrator or your email service provider:
 

  • Your username
  • Your work network password
  • Server address

When you add an email account that is supported by Microsoft Exchange ActiveSync, the messages, calendar events, contacts, tasks, and notes that are associated with the account are synced with your BlackBerry device.
 

  1. On the Add Account screen, tap Advanced > Microsoft Exchange ActiveSync.
  2. Enter the username, email address, network password, and server address for the account.
  • To turn off push email, turn off the Push switch.
  • To set how frequently your device checks for new messages, in the Sync Interval drop-down list, tap an option.
  • To use your organization's VPN, turn on the Use VPN switch.
  • To select how far back in time your device syncs messages, in the Sync Timeframe drop-down list, tap an option.
  1. Tap Next.
About BlackBerry ID and BBM

When you first set up your new BlackBerry 10 device, you're prompted to sign in with BlackBerry ID or create a new BlackBerry ID. You can use your BlackBerry ID to log in to BlackBerry products that support BlackBerry ID, such as BBM. With BlackBerry ID, you can manage apps that you download from the BlackBerry World storefront. You should sign in with the same BlackBerry ID on all of your BlackBerry devices.

With BBM, you can chat and share in real time with your friends, family, and coworkers. You control your contact list and decide who can add you as a contact. During a BBM chat, you can see when someone has read your message or is typing a reply, and you can share pictures and other files. You can sign in to BBM on only one device at a time.

BBM is designed to back up your contacts, profile, and channels based on your BlackBerry ID. If you used BBM on your previous iPhone or Android device, the email address and password that you use for BBM is your BlackBerry ID. When you set up your new BlackBerry 10 device and you're prompted to sign in with your BlackBerry ID, use the same email address and password that you used for BBM.

Find apps for your new device

You can download and buy apps using the BlackBerry World storefront app or the Amazon Appstore app. Both apps are included on your BlackBerry 10 device. For more information about BlackBerry World and Amazon Appstore, search the Help app on your device.

Add iTunes music from your computer to your new device

To use the Device Switch Music Transfer app, you must download the Device Switch app on your device.

You can use the Device Switch Music Transfer app to add iTunes music from your computer to your BlackBerry 10 device.

  1. On your computer, download and install the Device Switch Music Transfer app by visiting www.deviceswitch.com/itunes.
  2. On your device, open the Device Switch app.
  3. Connect your device to your computer using a USB cable, or connect your device and your computer to the same Wi-Fi network.
  4. On your computer, open the Device Switch Music Transfer app.
  5. Complete the instructions on the screen.

When the transfer is completed, you can find your music on your BlackBerry 10 device in the Music app.

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