blackberry Content
Transfer

Content Transfer FAQ

Details are missing from my Calendar, Contacts, Tasks or Notes

Try using an OTA (web-based) account, such as aGmail™ account, to transfer your calendar entries.

Note: If your calendar entries are already stored in an OTA (web-based) account, add the OTA account to your new device in Settings > Accounts.

  1. Locate the calendar, contact, task or note entries on your previous device and determine their storage method.
  2. Set up a web-based account and export your Calendar, Contacts, Tasks or Notes entries to it.  
I can't see my previous SMS text messages

If you are switching from a BlackBerry 10 device your SMS messages are transferred automatically by the BlackBerry Content Transfer app. (Max of 3500 messages).

If you are switching from an Android™ 2.3.3 or later (Gingerbread) device you can search for an application to backup and restore SMS messages to the BlackBerry for Android device.

If you are switching from an iPhone (iOS 7 or later), you can try performing the following steps to move your SMS messages to your new device.

Note: Make sure that iMessage is turned off on your previous iPhone. See https://support.apple.com/en-ca/HT204270.

  1. On your previous device, back up your SMS messages to a file.
  2. Move your SMS message to your new BlackBerry for Android™ device.
  3. Convert your SMS messages to an Android™ format.
  4. Restore the SMS messages to your new BlackBerry for Android™ device.

If you are switching from a BlackBerry OS device or an Android™ 4.0 device, you can try performing the following steps to move your SMS messages to your new device.

  1. Go to the app store on your previous device.
  2. Search for a third-party app that allows you to back up and restore your SMS messages.
  3. Complete the process to back up SMS messages.
  4. On your new BlackBerry for Android™ device, search for and locate the same third-party app in the Google Play™ store.
  5. Download the app and use it to restore your SMS messages to your new device.
In some cases contact names are missing in the BlackBerry Hub message list after restoring SMS messages to the PRIV

To resolve this issue respond to or receive a new SMS message from the contact who is missing their name details.
Note: In order to display the contact’s name they must added as a contact within the BlackBerry Contacts

I can't see my previous MMS text messages

If not all of your MMS text messages were transferred from your previous device, you can try using one of the following methods to move them to your new device:

  • Forward each message from your previous device to your new device.
  • Search for and use a third-party transfer app.
Where are my pictures stored after using BlackBerry Content Transfer?

To view pictures transferred by BlackBerry Content Transfer on your PRIV follow these steps:

  1. Connect the PRIV to a computer via USB
  2. When prompted select to view device files
  3. Browse to the following location - Internal storage\Pictures

Need USB drivers? Find them here

Alternatively you can download a file manager from Google Play to view transferred picture.

I don't see all of the photos from my previous device

If some of your photos did not get transferred to your new device, it could be because they are stored on a media card. To transfer photos that are stored on a media card, remove the media card from your previous device and insert it in your new device. After you have moved the photos to your new device, you can access them from the Photos app.

When you switch from an iPhone, only photos that you took with the iPhone camera (in other words, photos that are in the Camera Roll) are transferred.

Photos that are DRM protected are not transferred.

I don't see all of the music from my previous device

Any music that is DRM protected is not transferred by BlackBerry Content Transfer.  Alternatively any music that is not DRM protected can be transferred via USB mass storage.

See https://support.google.com/googleplay/answer/1100462?hl=en-CA for Google Play Music supported file types.

If you are using Apple Music, search the Google Play™ store for an application to transfer your music. For more information, see http://www.apple.com/music/.

Why am I unable to transfer large amounts of media to the PRIV?

The amount of media the BlackBerry Content Transfer application can transfer is limited to the amount of available storage on the destination PRIV device. If the amount of media exceeds the storage space available on the PRIV you will need to ensure media is not selected during the Content Transfer flow. Once other data is transferred you can add additional storage such as a micro SD card to the PRIV and transfer the media via another method such as USB transfer.

I can't see all of the videos from my previous device

Videos that are DRM protected are not transferred.

When you switch from an iPhone, only videos that you took with the iPhone camera (in other words, pictures and videos that are in the Camera Roll) are transferred. You need to use a third-party app to transfer videos purchased from iTunes.

My BBM contacts are missing

Contacts are automatically re-added by signing in with your BBID.

Learn how to reset the BlackBerry ID password on BBM for Android, iPhone, and Windows Phone if it has been forgotten KB 34776

Learn how to switch the BlackBerry ID account on BBM for Android, iPhone, and Windows Phone KB 35007

Learn how to confirm the BlackBerry ID Username if it has been forgotten KB 28684

Learn what is a BlackBerry ID KB 23716

Some of my BBM sticker packs are missing

If your BBM sticker packs are missing after you transfer data to your new device, you can try to restore them.

  • In the BBM shop, tap more options then Restore.
    If the sticker packs are not restored, you have to repeat the content transfer process as follows:
    1. On you previous device, make sure that all of your purchased BBM sticker packs are still on the device, and update to the latest version of BBM.
    2. Wipe your new device.
    3. Repeat the content transfer process.

Note: After you repeat the content transfer process, you might need to restore your sticker packs on your new device.

My Wi-Fi profiles are missing

Any existing Wi-Fi profile are specific to your previous device and cannot be transferred via Content Transfer.

From your new BlackBerry PRIV device you can setup a
Wi-Fi profile during the setup process or after the fact via Settings -> Wi-Fi

My Voicenotes are missing

In most scenarios Content Transfer does not transfer voice notes so the only option would be seeking a 3rd party solution.

 

If moving from a BlackBerry 10 device Content Transfer will transfer voice notes if they are moved to the Device-Personal/music directory before starting the Content Transfer process

My Bluetooth devices are not paired

Any existing Bluetooth connections are specific to your previous device and cannot be transferred via Content Transfer.

From your new BlackBerry PRIV device you can setup a
Bluetooth connection via Settings -> Bluetooth

My personal word dictionary or learn words was not transfered

These are specific to your previous device and cannot be transferred via Content Transfer.

From your new BlackBerry PRIV device you can setup the Personal Dictionary via SettingsLanguage & input -> Personal dictionary

My notification profiles were not transfered

Notification configurations are specific to your previous device and cannot be transferred via Content Transfer.

From your new BlackBerry PRIV device you can setup new Notifications via Settings -> Sound & notification

My Wallpaper was not transfered

Wallpaper configuration are not transferred but if the wallpaper image is saved locally or on a SD card you can setup a new wallpaper on the BlackBerry PRIV via Settings -> Display -> Wallpaper

My Ring tones were not transfered

Ringtone configurations are not transferred but if the ringtone file is saved locally or on a SD card you can setup a new ringtone on the BlackBerry PRIV via Settings -> Sound & notification

My Password Keeper data is missing

If you have Password Keeper records on your BlackBerry 10 device, you can export them from your previous device and import them to your new BlackBerry for Android device.

Note: When you are transferring your Password Keeper records from your from your BlackBerry 10 and import them into your BlackBerry for Android device, an SD card is the recommended export location. If an SD card is not available, you can use an alternate location, such as Dropbox.

1. On your BlackBerry 10 device, open Password Keeper.
2. In the Password Keeper app, swipe down from the top of the screen and tap Settings.
3. Tap Export Passwords.
4. In the Enter current Password Keeper password field, type your password and tap Next.
5. Tap the folder icon.
6. Select a location to export your password records to. An SD card is the recommended export location.
7. Tap Save.
8. Insert the SD card into your BlackBerry for Android device.
9. On your BlackBerry for Android device, open Password Keeper.
10. Tap menu icon (three lines) > Settings.
11. Tap Import Passwords.
12. Tap more options icon (three dots) > Show SD card.
13. Tap menu icon (three lines) > SD card.
14. Tap the file that you want to import.
15. Type the previous Password Keeper password and tap >.

Why can't I transfer data from a BlackBerry Link backup file on my computer?

The BlackBerry Content Transfer app is designed to transfer data from a working device to a BlackBerry device powered by Android™. If your previous device isn't working, but you have a backup file from BlackBerry Link on your computer, you might be able to transfer your contacts and calendar events. For more information, read the article How to transfer data from a previous device to PRIV using BlackBerry Content Transfer.

Some of my data wasn't transferred to my device

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