BBM Support

BlackBerry ID

A BlackBerry ID is required to get started with and to use BBM. Sign up for, learn about or reset your BBID password by choosing one of these options.

Getting Started with BBM

NEW TO BBM

Learn the basics such as adding a contact, starting a chat and changing your display picture by reading the BBM User Guide.

Location Sharing with Glympse

Running late? Lost? Now you can let a BBM contact see your location, live for a limited time chosen by you.

 

switch-device-hero

Switching from one device to another

Your BlackBerry ID stores your BBM contacts.

BBM Voice

Read how to start a BBM Video or BBM Voice Chat with one of your BBM Contacts.

 

 

 

 

Got a question about BBM?

Answers to common questions.

BBM Platform Support

BlackBerry 10

User Guides & Web-Based Training

View the BBM for BlackBerry 10 user guide and get information on getting started, backing up and restoring you BBM contacts, saving chat history and much more.

Updates & help from the community

Get answers to your questions and see what the community is saying.

 

 
 

Knowledge Base

Search the Knowledge Base for articles on BBM.

FAQ

Got a question about BBM?

BlackBerry OS

User Guides & Web-Based Training

View the BBM for BlackBerry OS user guide and get information on getting started, backing up and restoring you BBM contacts, saving chat history and much more.

Updates & help from the community

Get answers to your questions and see what the community is saying.

 

 
 

Knowledge Base

Search the Knowledge Base for articles on BBM.

FAQ

Got a question about BBM?

iOS

User Guides & Web-Based Training

View the BBM for iOS user guide and get information on getting started, backing up and restoring you BBM contacts, saving chat history and much more.

Updates & help from the community

Get answers to your questions and see what the community is saying.

 

 
 

Knowledge Base

Search the Knowledge Base for articles on BBM.

FAQ

Got a question about BBM?

Android

User Guides & Web-Based Training

View the BBM for Android user guide and get information on getting started, backing up and restoring you BBM contacts, saving chat history and much more.

Updates & help from the community

Get answers to your questions and see what the community is saying.

 

 
 

Knowledge Base

Search the Knowledge Base for articles on BBM.

FAQ

Got a question about BBM?

Windows

User Guides & Web-Based Training

View the BBM for Windows user guide and get information on getting started, backing up and restoring you BBM contacts, saving chat history and much more.

Updates & help from the community

Get answers to your questions and see what the community is saying.

 

 
 

Knowledge Base

Search the Knowledge Base for articles on BBM.

FAQ

Got a question about BBM?

End of Accordion

 

Download

Download it for free

on iPhone, Android, Windows Phone and BlackBerry

Download on the App Store
Download BBM for Android

 

 
 

BBM Channels

BBM Channels let you post messages, share pictures, spark discussions, and chat directly with your subscribers. It’s a two-way street, not a one-way broadcast.

 

 

 

BBM Stickers

Find out how to bring some fun to your BBM chats.

BBM News

Get the latest BBM news from the Inside BlackBerry Blog.

BBM Protected

Learn how BBM Protected can benefit your organization and get support resources.

online support

on device support

To get help using your BlackBerry 10 smartphone, simply click the Help icon on your home screen.

blackberry community

Use the Community app to stay up-to-date with news and help information.