Software Downloads

Update your smartphone OS, get software for your computer or download business software.

Get software downloads for smartphones and computers Get software downloads for BlackBerry PlayBook Download BlackBerry App World

BlackBerry ID

Sign up today for a BlackBerry ID login, your quick access pass to BlackBerry products, sites, services and apps.

Register for your BlackBerry ID Reset your BlackBerry ID Watch a video on resetting your BlackBerry ID

Troubleshooting

Wondering about an error code showing on your smartphone or some other issue?

Learn about Error 523 Learn about Error 102 Search the Knowledge Base

How to identify your smartphone

From the Home screen, select the Options icon. Depending on your device, select either About, or Device and then About Device Versions to find your smartphone model.

Or

If your smartphone cannot be powered on, remove the battery to reveal the BlackBerry model number printed on the label underneath.

Select your operating system

Choose your OS

How to find out your smartphone's operating system

Press the BlackBerry key, which is to the left of the trackball or trackpad, to bring up the application list.

Scroll down to the wrench icon, which should be listed as "Options," and select it. On some BlackBerry models, you may need to select "Settings" and then "Options."

Scroll to "About" and select it. The third line on the screen that comes up will start with a ā€œvā€, followed by the software version. For example, "v. 4.5.0.37" is OS version 4.5 and build 37.