BlackBerry Support

Smartphone Support

Find help, how-to articles, troubleshooting and more.


DTEK Series Smartphones


Business Services by BlackBerry

As you get ready for BES12, we can help with Professional Services that can get you up and running quickly – from simply reviewing your plan to migrating users on BlackBerry, iOS, Android, and Windows Phone.

BlackBerry Incident-based Support

BlackBerry customers with smartphones that are not covered for complimentary support, or are out of warranty, can purchase technical support for a single incident.

my Account

Access myAccount and manage your enterprise software without the need to pick up the phone. In our easy to use, mobile-browser friendly portal you can manage key features of myAccount including:

  • Enhanced account management, such as named caller delegation and license & subscription fulfillment
  • BlackBerry network & enterprise activation status details
  • Enterprise support resources, such as training and documentation
  • Enhanced support incident management, such as opening, modifying and attaching data files
  • Localized in seven languages

Smartphone & Consumer App Support

Consumer App Support

View support resources for consumer apps.

BlackBerry ID (BBID)

Learn more about BlackBerry® ID (BBID), create or reset a BBID.

BlackBerry Care Protection Plan

Purchase the BlackBerry Care Protection plan within 30 days of purchasing your new BlackBerry smartphone. You’ll get reconnected as quickly as possible after a drop, spill, and/or cracked screen.



BlackBerry Content Transfer & BlackBerry Device Switch

Bring your contacts, pictures, video, apps, and more from your previous smartphone to your new BlackBerry.


Hardware Diagnostic BlackBerry Virtual Expert

Does your BlackBerry smartphone need a health assessment? Are you considering a repair? The BlackBerry® Virtual Expert diagnostics application is a simple self guided diagnostics app brought to you by BlackBerry.

You will be guided through a series of hardware tests to produce a test results summary.

Troubleshooting & Training

Search for software and hardware solutions in the
BlackBerry Knowledge Base.

Online Support

On Device Support

To get help using your BlackBerry 10 or PRIV smartphone, simply click the Help icon on your home screen.

BlackBerry Community

Use the Community app to stay up-to-date with news and help information.