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Help desk solutions for BlackBerry® smartphones connect IT personnel in medium and large enterprises to pertinent information while they're away from their desks. In an era of increasing demands on IT resources, the BlackBerry solution can help support organisations deliver high quality service while keeping support costs and staffing levels in check.
Deploying help desk solutions on BlackBerry smartphones gives your help desk personnel the power to respond quickly and efficiently to incidents. Geographically dispersed offices can be easily serviced from the main operations center with little effort and expense, offering a consistent service level to remote locations.
Enhance Productivity
Using help desk and dispatch solutions on BlackBerry smartphones can enhance the productivity of IT personnel by allowing them to access the following while they're away from their desks:
- Incident and ticket information
- Inventory, asset and service level status
- Change management data
- Alerts and report information
- Custom modules
Advantages for Your Organisation
Extending your help desk and dispatch solutions to BlackBerry smartphones helps IT departments to better manage their organisation's needs by enhancing the mobility and responsiveness of IT personnel. IT departments will enjoy benefits such as:
- Easy, wireless access to dispatch and Service Management
- Increased efficiency with remote access to inventory, asset and service level information
- Increased return on software investment in back-end systems such as Remedy® by providing access to information virtually anytime, anywhere
Featured BlackBerry Alliance Members*
BlackBerry® Alliance Members that feature solutions for extending Remedy applications to BlackBerry smartphones include:
Aeroprise, Inc.
The Aeroprise Mobile Gateway is used in conjunction with Remedy by Fortune 500 companies, government agencies, universities and other institutions. The Aeroprise solution is a wireless gateway that enables mobile employees to interact with service management applications such as help desk, change management and asset management via BlackBerry smartphones.
Antenna Software Inc.
Antenna Software offers vertically focused mobile enterprise applications for field service management. Antenna's A3 for Field Service enables field service technicians to access and interact with essential information from enterprise systems using BlackBerry smartphones.
Vaultus Mobile Technologies
Field Service applications from Vaultus boost field technician productivity and effectiveness, increase speed and dramatically improve response time. Technicians can acknowledge, update, close, forward or create service tickets on the BlackBerry smartphone. Technicians can also view and update inventory and perform asset management tasks.
Request Updates
To request updates on this topic, please email us at industrysolutions@blackberry.net.
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