Options for Mobilizing Peregrine Help Desk Solutions on BlackBerry Smartphones

Help desk solutions for BlackBerry® smartphones connect IT personnel in medium and large enterprises to pertinent information while they're away from their desks. In an era of increasing demands on IT resources, the BlackBerry solution can help support organizations deliver high quality service while keeping support costs and staffing levels in check.

Now more than ever, IT service management demands higher productivity. Technicians must stay ahead of recurring incidents and managers need real time process monitoring. This is where making help desk solutions available on BlackBerry smartphones can deliver significant value.

Enhance Productivity

Deploying a help desk and dispatch solutions on BlackBerry smartphones can enhance the productivity of IT personnel by allowing them to do the following while they're away from their desks:

• View incidents/tickets/requests
• Assign, update, reassign and close incidents
• Assign, update, reassign and close requests
• View and create knowledge articles
• View and update parts inventory

Advantages for Your Organization

Extending help desk applications to BlackBerry smartphones helps IT departments to better manage their organization's needs by enhancing the mobility and responsiveness of IT personnel. IT departments can enjoy benefits such as:

• Easy, wireless access to dispatch and Service Management
• Increased efficiency with remote access to inventory, asset and service level information
• Increased return on software investment in back-end applications such as Peregrine by providing access to information virtually anytime, anywhere

Featured BlackBerry Alliance Members*

BlackBerry® Alliance Members that feature solutions for extending Peregrine applications to BlackBerry smartphones include:

Vaultus Mobile Technologies

The Vaultus Mobile Help Desk Sales Solution enables firms to run their Peregrine IT help desk solution on the BlackBerry smartphone. The application and all of the Peregrine data reside on the device, so service technicians can access their Help Desk application even when away from wireless coverage. Vaultus enables firms to store 20,000+ records on the BlackBerry smartphone.

Vettro Corporation

Vettro Service Technician for BlackBerry smartphones provides dynamic dispatch and notification of jobs, along with inventory management and GPS capabilities. Technicians are provided with access to full job information, including parts details and customer entitlements. Location-based services coupled with worker status, parts on hand and skill sets information enable dispatch of the closest, best suited, available technician.

Request Updates

To request updates on this topic, please email us at industrysolutions@blackberry.net.

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