Professional Services

Overview

With knowledge and experience at the heart of your professional offer, being able to apply that expertise precisely when and where it’s needed defines your firm as a leader in its field. In the law, accounting, business or technology consulting, responding swiftly to client needs with relevant and informed advice can sharpen your competitive advantage. Improving productivity and efficiency can help you maximise the rewards.

BlackBerry® Business Solutions offer professional services organisations of all sizes a compelling opportunity for commercial advantage.
 

• Enhancing client service: untethered from the office, spend more time with your clients, be more responsive to their needs and build stronger relationships.
• Improving productivity and efficiency: turning wasted downtime into productive, billable hours.
• Optimising decision-making: with real-time, secure access to critical, time-sensitive information.
• Enhancing collaboration and team performance: through mobile knowledge sharing, scheduling and workflow improvement.
• Improving operational efficiency: saving administrative time for front-line and support staff; leveraging existing IT investments and simplifying device rollout and ongoing management.
• Building staff satisfaction: helping your staff achieve more whilst recovering more personal time; helping you attract and retain the best people.

BlackBerry business applications allow you to extend key business processes and applications to mobile professionals. For example:

• Billable time capture.
• Digital dictation.
• Document management.
• Client relationship management (CRM).
• Voice communications and messaging.
   

Learn more about business applications from BlackBerry® Alliance Partners

Why BlackBerry?

Leading professional services firms worldwide have discovered how BlackBerry® Business Solutions can drive growth; revolutionising the way they manage client relationships, connect with business information and processes and optimise commercial productivity. Email, phone and Internet are just the starting points. BlackBerry solutions can transform every aspect of your organisation, mobilising core applications and processes seamlessly and securely, from client contact to collaboration, financial management to workflow enhancement. 

For Professionals

• Connect with your clients: instantly available and more responsive; BlackBerry solutions empower you to spend more time in the front line, working with and on behalf of your clients.
• Personally, more productive: Convert wasted downtime into increased billable hours. BlackBerry smartphone users typically recover 60 minutes of otherwise ‘lost’ time into productive time per day.* Dictate and instantly transmit for transcription, even capture and submit billable time while on the move.
• Stay better informed – immediate access to time-critical information via industry research tools and the firm’s data repository helps inform insightful decision-making, precisely when and where it’s most needed.
• Easy to use: intuitive, icon-based navigation and simple controls mean you’re more productive in minutes. An ‘all-in-one’ smartphone replaces the need to carry additional equipment, like a heavy laptop or dictation device. 
• Work and life, balanced: Increased mobile productivity allows flexibility in when and where you work. Explore BlackBerry lifestyle applications to make the most of your personal time.
• A solution you can rely on: a proven, end-to-end solution trusted by millions of mobile professionals worldwide. Almost anywhere, and at anytime, you’re in the loop and connected to what’s important.

For Professional Service Firms

• Improved client satisfaction: BlackBerry solutions connect you to your clients, and to the information your staff need to respond to enquiries as they arise. All of which means better service standards and enduring client relationships.
• Driving productivity and profitability: turning downtime into billable hours. A typical service professional converts up to 250 hours extra productive time a year, and increases team productivity by an average of 39%.*
• Proven return on your investment: the lowest total cost of operation of any wireless enterprise solution with a proven ROI of nearly 250%, and a pay-back period of around five months.*
• Uncompromised security: protect the integrity and confidentiality of firm and client data with an inherently secure solution architecture, authorised to handle ‘restricted’ grade government information.
• Mobilising key business processes: by providing wireless access to key processes and applications, a BlackBerry solution can help you improve efficiency, capitalise on existing investments and capture more billable hours – while achieving greater client satisfaction.

Flexible, scalable solutions

BlackBerry Business Solutions are tailored for firms of all sizes and with varying existing technology structures. There’s a specific solution to meet both your immediate needs and future ambitions:

Find the BlackBerry Solution that is right for you.

Time & Expense Management

The power of BlackBerry® Business Solutions extends far beyond mobile email, voice and personal information management. Leading professional services firms take advantage of the BlackBerry solution infrastructure to mobilise existing office-based applications and key business processes with the help of over 300 BlackBerry Alliance Members offering out-of-the-box and custom applications and services.

AIRTIME-Manager

AIRTIME helps recover substantial revenues and reimbursable expenses otherwise lost forever by placing innovative software on your BlackBerry smartphone which accurately captures these events and feeds them into existing billing systems such as Elite, Carpe Diem and Aderant. AIRTIME is available in the UK through Toucari Business Technology.

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mAXBridge™ mTEM

The mTEM solution from mAXBridge automatically captures phone calls and email interaction and converts calendar appointments into billable tasks for more accurate time recording and increased billable hours. It can integrate with time recording and billing systems like Carpe Diem, Thompson’s Elite and Axxia.

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Greystone Rekoop™

Rekoop allows fees and expenses to be easily captured and assigned to client engagements or internal projects. It lets you distinguish between billable and non-billable items. You get complete control, visibility and compliance for all time and expenditure. Use Rekoop’s instant dashboard to know exactly how much time you have spent, fees generated and costs incurred for improved profitability analysis and so clients know exactly where they stand

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PensEra TimeKM™

TimeKM™ helps busy professionals to increase their billable hours by using their BlackBerry smartphones to capture and record billing information for calls, meetings and emails. It's as simple as Work-Click-Bill.

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Document Management

Autonomy iManage WorkSite Mobility

iManage WorkSite Mobility extends this leading industry solution from Autonomy to provide document management at your fingertips – access client files, file emails and forward documents to help make professionals more productive and responsive while addressing regulatory requirements.

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Cortado Corporate Server

Cortado Corporate Server turns a BlackBerry smartphone into a complete workstation, enabling users to securely access, edit* and organise files on the corporate network. It also allows mobile professionals to email, print, fax or even present those documents all from their BlackBerry smartphone.

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PaperIQ – Digital Pen for BlackBerry®

PaperIQ provides a simple and intuitive way of collecting information in the field by digitizing existing paper processes. The digital pen works like a normal pen, with the user writing out notes, forms or assessments as normal while every pen stroke is digitally captured as they write. This information can then be instantly sent into office systems via the users BlackBerry smartphone.

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Digital Dictation

BigHand for BlackBerry®

BigHand Mobile enables remote users to record, edit and send instruction or dictation instantly into the office workflow. Available with both an on-premise or web-based back-end, this intuitive application enhances document turnaround times, remote productivity and client service.

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WinScribe®

WinScribe offers a sleek interface for dictating on BlackBerry mobile devices. The solution enables anytime, anywhere dictation and review with added benefits such as speech recognition. It helps increase staff productivity, speed up document turnaround and enable better workflow management.

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NFlow® Mobile

Dictate with nFlow Mobile and send the dictation immediately over the air for actioning or typing, or store it for later. With recording, playback, winding, insert and overwrite functionality nFlow Mobile for BlackBerry delivers a truly professional dictation solution. nFlow is also available as a fully hosted and managed solution.

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IT Admin & Management

Neverfail™ for RIM BlackBerry

Neverfail for BlackBerry® Enterprise Server protects and proactively monitors your entire BlackBerry environment, including all application components. With Neverfail, your users stay connected to their email application regardless of the cause of failure.

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BoxTone®

BoxTone offers the most comprehensive solution to effectively manage, monitor and support your BlackBerry smartphone deployment. Offering a single view of your mobile users’ actual experiences and overall health of your BlackBerry environment, BoxTone delivers the insight and visibility needed to achieve maximum value from your wireless investment and a lower cost.

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Customer Success

Professional services firms around the world rely on BlackBerry® solutions to drive efficiency and productivity, improve client satisfaction and increase billable hours. Many have offered short testimonials outlining how their BlackBerry deployment has successfully transformed key business processes.

• Addleshaw Goddard (PDF)
  Law firm increases billable hours with a mobile time recording application

• Brodies LLP (PDF)
  Scottish law firm improves client service and reduces costs by 20% with blackberry solution

• Freeth Cartwright  (PDF), Video
  Leading regional law firm speeds workflow & boosts fee earner efficiency with digital dictation on BlackBerry solution

• LG (Lawrence Graham) (PDF)
  Business law firm improves workflow and client service while reducing costs by deploying digital dictation on BlackBerry smartphones.

• Old Square Chambers (PDF)
  Law chambers adopt a modern approach to mobile communications and achieve increased efficiency and faster billing.

• Shergroup (PDF)
  Court enforcement group improves the speed and quality of service while protecting staff and saving time and cost.

Resource Library

Discover a wealth of informative and relevant resources for professional services organisations considering a BlackBerry deployment, or looking to extend their current implementation, in our Professional Services Resource Library

Here you’ll find links to recent brochures, online tools, expert webcasts and valuable white papers.

Find out More

If you’re interested to learn more about how BlackBerry® Business Solutions can help deliver outstanding commercial and competitive advantage for your firm, please contact our BlackBerry Professional Services Team by email