A message from BlackBerry to all our customers
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Wednesday 19th October
From Wednesday – free premium apps, compliments of BlackBerry®. Learn More
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Monday 17th October
Thanking BlackBerry Customers for their Loyalty & Support - FAQ
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Monday 17th October
Starting Wednesday - A selection of Premium Apps will be available to download on BlackBerry App World ™ free of charge through the end of 2011, compliments of BlackBerry. More details available here.
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Friday 14th October
BlackBerry services continue to operate at normal levels.
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Thursday 13th October
We are pleased to confirm that BlackBerry services have been restored. Once again, thank you for your patience.
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Thursday 13th October - 17.05 (BST)
As BlackBerry services continue to return to normal, some users may still be experiencing delays with messaging and browsing. In some cases this can be resolved by a full device reboot. To reboot your device, remove and then reinsert the battery.
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Thursday 13th October – 11:20 (BST)
Mike Lazaridis - RIM CEO
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Thursday 13th October - 07.15 (BST)
From 6am BST today, all services across Europe, the Middle East and Africa, as well as India, have been operating with significant improvement. We continue to monitor the situation 24x7 to ensure ongoing stability. Thank you for your patience.
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Wednesday 12th October - 22.44 (BST)
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Wednesday 12th October - 20.20 (BST)
We continue to work on clearing the message backlog in order to eliminate delays. Thank you for your patience.
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Wednesday 12th October - 16.20 (BST)
We continue to work on the resolution of the service issue that many of our BlackBerry customers are experiencing. We apologise for the ongoing inconvenience and we will continue to keep you updated over the next few hours.
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Wednesday 12th October - 12.00 (BST)
We know that many of you are still experiencing service problems. The resolution of this service issue is our Number One priority right now and we are working night and day to restore all BlackBerry services to normal levels. We will continue to keep this page updated.
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Tuesday 11th October - 21:30 (BST)
The messaging and browsing delays that some of you are still experiencing were caused by a core switch failure within RIM’s infrastructure. Although the system is designed to failover to a back-up switch, the failover did not function as previously tested. As a result, a large backlog of data was generated and we are now working to clear that backlog and restore normal service as quickly as possible. We sincerely apologise for the inconvenience caused to many of you and we will continue to keep you informed.
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Tuesday 11th October - 16:00 (BST)
Some of you are experiencing messaging and browsing delays. We are working to restore normal service as quickly as possible and we apologise for any inconvenience this has caused.
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Monday 10th October - 20.46 (BST)
Our sincere apologies to all of you affected by today's BlackBerry service issues.
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Monday 10th October - 15:00 (BST)
We are currently working to resolve an issue impacting some of our BlackBerry customers in the Europe, Middle East and Africa region. In the meantime, we apologise to you for any inconvenience, and thank you for your patience.
