Overview

A component of the BlackBerry® Enterprise Solution, BlackBerry® Enterprise Server is robust software that acts as the centralized link between wireless devices, enterprise applications and wireless networks. Designed to meet the needs of enterprise and government organizations, it provides a proven, secure, open architecture for globally extending wireless communications and corporate data to mobile users.

  • Advanced Security Features — BlackBerry Enterprise Server delivers end-to-end Advanced Encryption Standard (AES) encryption that helps ensure the confidentiality and integrity of wirelessly transmitted information from behind the firewall to wireless devices in the field. With support for more than 450 over-the-air wireless IT policies and commands that enable IT administrators to wirelessly enforce security settings, BlackBerry Enterprise Server meets even the most stringent IT requirements.
  • Simplified Deployment and Management — BlackBerry Enterprise Server helps increase IT productivity and reduce administrative overhead by enabling centralized control and management, including role- and group-based administration capabilities.
  • Applications — BlackBerry Enterprise Server is the leading wireless platform for wireless email, Personal Information Management (PIM), instant messaging (IM) and other corporate data. With the majority of customers accessing non-email content while in the field, BlackBerry Enterprise Server is proven in delivering more than email to mobile users.
  • Cost savings — Leverage your existing investments in applications and infrastructure to maximize your investment and lower your Total Cost of Ownership (TCO). Standards-based protocols and development tools included with the BlackBerry Enterprise Server allow you to leverage your existing technology investments.

BlackBerry Enterprise Server for Novell GroupWise

Boost business performance by mobilizing Novell® GroupWise®. Increase overall productivity and enable workers to make timely decisions based on the most accurate information available.

BlackBerry Enterprise Server is the clear choice for the Novell GroupWise enterprise. It provides push-based wireless access to the following*:

  • Novell GroupWise email
  • Novell GroupWise calendar and contacts
  • Novell GroupWise Messenger instant messaging
  • Web-based applications, web services applications and enterprise applications such as Customer Relationship Management (CRM), Enterprise Resource Planning (ERP) and business intelligence
  • Support for Novell GroupWise 6.5 and Novell GroupWise 7.0

For a more in-depth understanding of the BlackBerry Enterprise Server and the BlackBerry Enterprise Solution, visit the At A Glance section on this site.

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*Check with service provider for availability, roaming arrangements, service plans and features.

 

Features

BlackBerry® Enterprise Server v4.1 integrates with your existing enterprise systems and offers the following features:

Management and Support

Lower administrative and support costs from user group management and role-based administrator access. BlackBerry Enterprise Server v4.1 includes:

  • Centralised administration console — Manage all components of the BlackBerry® Enterprise Solution through a common interface
  • Role-based administration — Delegate tasks to administrators while ensuring strict control over access to sensitive operations. This allows senior IT administrators to assign administrative functionality to groups of administrators based on their job responsibilities
  • Group-based administration — Ease administrative tasks by assigning properties and performing tasks across groups, such as IT policies, email filters, application pushes, synchronisation settings, access controls and software configurations

IT Policies

BlackBerry Enterprise Server supports more than 450 over-the-air wireless IT policies and commands that enable IT administrators to:

  • Impose device lock-down
  • Wipe data from lost or stolen devices
  • Define and wirelessly enforce security settings such as Bluetooth® lockout and controlling access to voice calling

IT departments can also control access to BlackBerry® smartphones using common access cards (CACs) and the optional BlackBerry® Smart Card Reader.

Wireless Network and Systems Management (NSM) Solutions

The BlackBerry Enterprise Solution enables IT departments to deploy wireless network and systems management (NSM) solutions, including remote IT administration, workflow management for service management and server monitoring. Wireless NSM tools allow IT departments to provide improved quality of service to users—making your organisation more efficient and effective. Administrators can wirelessly receive service outage notifications, change parameters and send commands for managing faults, configuration, performance and security within your organisation's IT department.

Enterprise Instant Messaging

Boost productivity and responsiveness throughout your organisation by providing your mobile users with wireless access to enterprise instant messaging and presence awareness tools.

BlackBerry Mobile Data System

BlackBerry® Mobile Data System (BlackBerry MDS) dramatically reduces the amount of time and resources required to develop, deploy and manage wireless applications for mobile workers. It includes:

  • BlackBerry MDS Services — Manage interactions and requests between BlackBerry smartphones and enterprise applications
  • BlackBerry MDS Developer Tools — Create wireless applications for the BlackBerry Enterprise Solution
  • BlackBerry MDS Device Software — Enable applications built with BlackBerry MDS Developer Tools to run on BlackBerry smartphones

Security Enhancements

Protect your enterprise data with further enhancements to the already robust security features of the BlackBerry Enterprise Solution:

  • PIN-to-PIN and SMS message auditing — enables compliance with government regulations and provides a log of all phone calls
  • Available BlackBerry Smart Card Reader — creates a secure, two-factor authenticated environment for granting access to BlackBerry and PKI applications
  • Other critical security features — includes support for hard deletes, backup/restore of saved messages, SNMP monitoring enhancements and enterprise device authorisation

Learn More

 

Compare

Compare the features in BlackBerry® Enterprise Server v4.0 to the features available in BlackBerry Enterprise Server software v4.1 with Service Pack 6.

Feature Comparison – Version 4.0

End User Features
  Version 4.0 Version 4.1, with Service Pack 6
Email
Access to Regular GroupWise® Email—Send/Receive Email Wirelessly yes  yes 
Push Message Delivery yes  yes 
Wireless Email Reconciliation yes4 yes4
Sent Item Synchronisation yes6 yes6
Wireless Email Settings yes6 yes6
Email Server Search And Download no  yes22
BlackBerry Enterprise Server Email Message View no  yes 
HTML Email Message View no  yes22
Instant Messaging
GroupWise Messenger BlackBerry® Client no  yes 
IM Contact Linking to Address Book Contact no  yes22
IM Contact Click-to-Call no  yes22
IM Session Convert -to-Call no  yes22
Personal Information Management (PIM)/Organiser
PIM Synchronisation (via desktop) yes  yes 
Wireless Calendar Synchronisation yes1 yes1
Wireless PIM Synchronisation (Calendar, Address Book, Memopad, Tasklist) yes6 yes6
Remote Address Lookup yes3 yes3
Free/Busy Calendar Availability Lookup no  yes22
vCard Support (Conversion to BlackBerry Address Book) yes  yes 
Calendar Enhancements (Tentative Acceptance, Conflict & Adjacent Notification, Private Flag Support) yes7 yes7
Task Enhancements (Task Reminders and Recurrences) yes9 yes9
PIM Categories Support yes7,17 yes7,17
Address Lookup Enhancements for Hosting Organisations no  yes 
Attachments
Attachment Service yes4 yes4
Attachment Service Support for .ZIP yes5 yes5
Attachment Service Support for Colour Attachment Viewing yes5,18 yes5,18
Attachment Service Support for Image Viewing (JPG, BMP, GIF, PNG and TIFF) yes8,18 yes8,18
Attachment Service Support for Document Info, Tracked Changes yes8,19 yes8,19
Image Application yes7,18 yes7,18
Attachment Viewing Pan and Zoom Enhancements no  yes 
Native File Format Download no  yes22
Attachment Edit (.DOC, .PPT) no  yes23
Support for Audio (.AMR, .WAV, .MP3) no  yes 
Extensibility/Corporate Data Access
BlackBerry® Browser yes2 yes2
Corporate Data Access yes2 yes2
BlackBerry Browser JavaScript® v1.3 Support yes7 yes7
BlackBerry Browser Enhancements (Enhanced HTML Tables Support, Ability to Email a URL, Animated GIF Support) yes8 yes8
Device Choice
BlackBerry Smartphone Support yes  yes 
Support for WLAN and VoIP on select smartphones yes  yes 
Enterprise Device Authorization no  yes 
Support
Automatic Wireless Backup of Device Data yes6 yes6
Over-the-Air Device Software Upgrades no  yes22
Ability to Delete BlackBerry Applications from the Device yes7 yes7
On-device Help yes8,17 yes8,17
Archiving SMS, PIN-to-PIN and Call Traffic no  yes 
IT Features
  Version 4.0 Version 4.1, with Service Pack 6
Security
End-to-end Security yes  yes 
Advanced Encryption Standard (AES) Encryption Support yes8 yes8
Device Content Protection, Content Compression yes7 yes7
Password Keeper, Device Wipe yes7 yes7
Wireless Encryption Key Regeneration yes6 yes6
Deployment
Automated Desktop Software Deployment (Silent Install) yes14 yes14
Support for Single Desktop Manager Package (separate installers) yes16 yes16
Cradle-less Provisioning yes6 yes6
BlackBerry® Router and BlackBerry® Device Manager yes6 yes6
Device Configuration Tool yes  yes 
Supports Optional BlackBerry® Desktop Manager (Basic MSI Installer, Full Desktop or Handheld Manager only) yes  yes 
Application Loader yes  yes 
Wireless Third-party Application Provisioning and Control yes8 yes8
Extensibility/Corporate Data Access
BlackBerry® Mobile Data Service yes   
BlackBerry® MDS Studio no  yes20
BlackBerry MDS Services no  yes20
BlackBerry® MDS Runtime no  yes20
Two-factor Authentication Support no  yes 
Data Group Push no  yes 
BlackBerry Browser Supports WML, cHTML, xHTML and HTML, CSS (partial) yes7 yes7
BlackBerry Browser Supports JavaScript, Offline Forms Handling yes7 yes7
Increased Access Control, Application Management and Corporate Proxy Handling yes  yes 
Additional Development Tools, such as Synchronization SDK, Attachment Distiller SDK, and Plazmic® Content Developer's Kit yes  yes 
Management/Administration
Multi-network Support yes  yes 
Forced Blind Carbon Copy yes  yes 
All-Points-Bulletin Via PIN yes  yes 
Global Filters yes  yes 
BlackBerry Enterprise Server Management Console yes  yes 
Enhanced Error Logging yes  yes 
Wireless IT Policies and Commands yes3 yes3
Preservation of User Settings (device, desktop) on Upgrade yes15 yes15
Support for Enforced Device Software Upgrade IT Policy yes15 yes15
Enhanced SNMP Management yes  yes21
Device Management Reporting yes6 yes6
Server Architectural Improvements yes  yes 
Role-based Administration no  yes 
Group-based Administration no  yes 
Common BlackBerry Manager Console Across All Three Email Platforms no  yes 
Backup and Restore of Saved Messages no  yes 
Localization of BlackBerry Enterprise Server, with documentation available in French, Italian, German and Spanish no  yes 
BlackBerry Desktop Manager - available as a download no  yes 
BlackBerry Monitoring Service no  yes24
Footnotes
BlackBerry® Device Software requirements for:
  C++ enabled devices Java® enabled devices
1 v2.1 or higher v3.1 or higher
2 v2.5 or higher v3.2.1 or higher
3 v2.5 or higher v3.6 or higher
4 v2.6 or higher v3.6 or higher
5 v2.6 SP1 or higher v3.7 or higher
6 v2.7 or higher v4.0 or higher
7 n/a v3.8 or higher
8 n/a v4.0 or higher, 10MB or higher
9 v2.5 or higher v4.0 or higher
More requirements:
10 Requires BlackBerry Enterprise Server v3.6 SP1
11 Attachment service is supported as an 'add-on' to: (a) device software v2.1 (or higher) for C++-enabled BlackBerry smartphones AND (b) BlackBerry® Enterprise Server for Microsoft® Exchange v3.5 with SP1 (recommended). Not available for Java-enabled BlackBerry smartphones on BlackBerry Enterprise Server v3.5.
12 Requires BlackBerry Enterprise Server v3.6 SP2
13 Requires BlackBerry Enterprise Server v2.1 SP3A
14 Requires BlackBerry® Desktop Software v2.1 SP3 or higher
15 Requires BlackBerry Desktop Software v3.5 or higher
16 Requires BlackBerry Desktop Software v3.6 or higher
17 Supported by Java-enabled devices with 16MB or more memory only
18 Supported by Java-enabled devices with colour screens only
19 Multiple instances are required, with each instance supporting 500 users
20 Components of BlackBerry® Mobile Data System software v4.1
21 More SNMP event traps in BlackBerry Enterprise Server v4.1
22 Requires BlackBerry Device Software v4.5 or higher
23 Requires BlackBerry Device Software v4.5 or higher and is dependent on BlackBerry Enterprise Server
24 Bundled with BlackBerry Enterprise Server v4.1 with Service Pack 4 and higher, but has a separate installer

*BlackBerry Enterprise Server v4.1 Service Pack 6 will soon be available for Novell® GroupWise®.

 

Support

Self Service

BlackBerry Technical Support

If you’re not able to resolve your issue using the self-service resources listed above, there are a number of BlackBerry Technical Support options available to you:
  • BlackBerry® Technical Support Services — an annual support program offering technical support directly from the experts at Research In Motion (RIM). Provides support for all components of the BlackBerry solution and free software version upgrades

*A support incident is defined as a single technical question, problem or issue that RIM agrees is directly related to the operation of RIM software and/or hardware. A support incident may require multiple interactions with the BlackBerry Technical Support team by email or telephone in order to reach a suitable resolution.

 

Hot News

Read all about it! Find out how BlackBerry® Enterprise Server for Novell® GroupWise® is helping enterprises like yours increase productivity and customer satisfaction.

Success Stories

 

Compare

To compare the features in the BlackBerry® Enterprise Server version you're currently running to the features available in BlackBerry Enterprise Server software v4.1 with Service Pack 6, select your current server version above.

Feature Comparison – Version 4.1

End User Features
  Version 4.1 Version 4.1, with Service Pack 6
Email
Access to Regular GroupWise® Email—Send/Receive Email Wirelessly yes  yes 
Push Message Delivery yes  yes 
Wireless Email Reconciliation yes4 yes4
Sent Item Synchronisation yes6 yes6
Wireless Email Settings yes6 yes6
Email Server Search And Download no  yes22
BlackBerry Enterprise Server Email Message View no  yes 
HTML Email Message View no  yes22
Instant Messaging
GroupWise Messenger BlackBerry® Client yes  yes 
IM Contact Linking to Address Book Contact no  yes22
IM Contact Click-to-Call no  yes22
IM Session Convert -to-Call no  yes22
Personal Information Management (PIM)/Organiser
PIM Synchronisation (via desktop) yes  yes 
Wireless Calendar Synchronisation yes1 yes1
Wireless PIM Synchronisation (Calendar, Address Book, Memopad, Tasklist) yes6 yes6
Remote Address Lookup yes3 yes3
Free/Busy Calendar Availability Lookup no  yes22
vCard Support (Conversion to BlackBerry Address Book) yes  yes 
Calendar Enhancements (Tentative Acceptance, Conflict & Adjacent Notification, Private Flag Support) yes7 yes7
Task Enhancements (Task Reminders and Recurrences) yes9 yes9
PIM Categories Support yes7,17 yes7,17
Address Lookup Enhancements for Hosting Organisations yes  yes 
Attachments
Attachment Service yes4 yes4
Attachment Service Support for .ZIP yes5 yes5
Attachment Service Support for Colour Attachment Viewing yes5,18 yes5,18
Attachment Service Support for Image Viewing (JPG, BMP, GIF, PNG and TIFF) yes8,18 yes8,18
Attachment Service Support for Document Info, Tracked Changes yes8,19 yes8,19
Image Application yes7,18 yes7,18
Attachment Viewing Pan and Zoom Enhancements yes  yes 
Native File Format Download no  yes22
Attachment Edit (.DOC, .PPT) no  yes23
Support for Audio (.AMR, .WAV, .MP3) no  yes 
Extensibility/Corporate Data Access
BlackBerry® Browser yes2 yes2
Corporate Data Access yes2 yes2
BlackBerry Browser JavaScript® v1.3 Support yes7 yes7
BlackBerry Browser Enhancements (Enhanced HTML Tables Support, Ability to Email a URL, Animated GIF Support) yes8 yes8
Device Choice
BlackBerry Smartphone Support yes  yes 
Support for WLAN and VoIP on select smartphones yes  yes 
Enterprise Device Authorization yes  yes 
Support
Automatic Wireless Backup of Device Data yes6 yes6
Over-the-Air Device Software Upgrades no  yes22
Ability to Delete BlackBerry Applications from the Device yes7 yes7
On-device Help yes8,17 yes8,17
Archiving SMS, PIN-to-PIN and Call Traffic yes  yes 
IT Features
  Version 4.1 Version 4.1, with Service Pack 6
Security
End-to-end Security yes  yes 
Advanced Encryption Standard (AES) Encryption Support yes8 yes8
Device Content Protection, Content Compression yes7 yes7
Password Keeper, Device Wipe yes7 yes7
Wireless Encryption Key Regeneration yes6 yes6
Deployment
Automated Desktop Software Deployment (Silent Install) yes14 yes14
Support for Single Desktop Manager Package (separate installers) yes16 yes16
Cradle-less Provisioning yes6 yes6
BlackBerry® Router and BlackBerry® Device Manager yes6 yes6
Device Configuration Tool yes  yes 
Supports Optional BlackBerry® Desktop Manager (Basic MSI Installer, Full Desktop or Handheld Manager only) yes  yes 
Application Loader yes  yes 
Wireless Third-party Application Provisioning and Control yes8 yes8
Extensibility/Corporate Data Access
BlackBerry® MDS Studio yes20 yes20
BlackBerry MDS Services yes20 yes20
BlackBerry® MDS Runtime yes20 yes20
Two-factor Authentication Support yes  yes 
Data Group Push yes  yes 
BlackBerry Browser Supports WML, cHTML, xHTML and HTML, CSS (partial) yes7 yes7
BlackBerry Browser Supports JavaScript, Offline Forms Handling yes7 yes7
Increased Access Control, Application Management and Corporate Proxy Handling yes  yes 
Additional Development Tools, such as Synchronization SDK, Attachment Distiller SDK, and Plazmic® Content Developer's Kit yes  yes 
Management/Administration
Multi-network Support yes  yes 
Forced Blind Carbon Copy yes  yes 
All-Points-Bulletin Via PIN yes  yes 
Global Filters yes  yes 
BlackBerry Enterprise Server Management Console yes  yes 
Enhanced Error Logging yes  yes 
Wireless IT Policies and Commands yes3 yes3
Preservation of User Settings (device, desktop) on Upgrade yes15 yes15
Support for Enforced Device Software Upgrade IT Policy yes15 yes15
Enhanced SNMP Management yes21 yes21
Device Management Reporting yes6 yes6
Server Architectural Improvements yes  yes 
Role-based Administration yes  yes 
Group-based Administration yes  yes 
Common BlackBerry Manager Console Across All Three Email Platforms yes  yes 
Backup and Restore of Saved Messages yes  yes 
Localization of BlackBerry Enterprise Server, with documentation available in French, Italian, German and Spanish yes  yes 
BlackBerry® Web Desktop Manager - available as a download no  yes 
BlackBerry® Monitoring Service no  yes24
Footnotes
BlackBerry® Device Software requirements for:
  C++ enabled devices Java® enabled devices
1 v2.1 or higher v3.1 or higher
2 v2.5 or higher v3.2.1 or higher
3 v2.5 or higher v3.6 or higher
4 v2.6 or higher v3.6 or higher
5 v2.6 SP1 or higher v3.7 or higher
6 v2.7 or higher v4.0 or higher
7 n/a v3.8 or higher
8 n/a v4.0 or higher, 10MB or higher
9 v2.5 or higher v4.0 or higher
More requirements:
10 Requires BlackBerry Enterprise Server v3.6 SP1
11 Attachment service is supported as an 'add-on' to: (a) device software v2.1 (or higher) for C++-enabled BlackBerry smartphones AND (b) BlackBerry® Enterprise Server for Microsoft® Exchange v3.5 with SP1 (recommended). Not available for Java-enabled BlackBerry smartphones on BlackBerry Enterprise Server v3.5.
12 Requires BlackBerry Enterprise Server v3.6 SP2
13 Requires BlackBerry Enterprise Server v2.1 SP3A
14 Requires BlackBerry® Desktop Software v2.1 SP3 or higher
15 Requires BlackBerry Desktop Software v3.5 or higher
16 Requires BlackBerry Desktop Software v3.6 or higher
17 Supported by Java-enabled devices with 16MB or more memory only
18 Supported by Java-enabled devices with colour screens only
19 Multiple instances are required, with each instance supporting 500 users
20 Components of BlackBerry® Mobile Data System software v4.1
21 More SNMP event traps in BlackBerry Enterprise Server v4.1
22 Requires BlackBerry Device Software v4.5 or higher
23 Requires BlackBerry Device Software v4.5 or higher and is dependent on BlackBerry Enterprise Server
24 Bundled with BlackBerry Enterprise Server v4.1 with Service Pack 4 and higher, but has a separate installer

 

*BlackBerry Enterprise Server v4.1 Service Pack 6 will soon be available for Novell® GroupWise®.