TOPTEQ

Business Challenge

• TOPTEQ is a full service company offering maintenance for service station buildings across Germany
• Employees must be ready to respond to unexpected problems as quickly and efficiently as possible
• Managing orders and staff operation plans via mobile phones was expensive and time-consuming, and often led to mistakes

Solution

• BlackBerry® smartphones enabled with a software solution from SCHIFFL Mobile to connect to the Enterprise Resource Planning (ERP) application on the move
• Technicians and specialists receive job tasks immediately on their BlackBerry smartphones, via Microsoft® Exchange and log onto TOPTEQ’s ERP system to check for details

Results

• TOPTEQ has estimated the new process has saved the company several thousand Euros after just a few months
• Each technician now saves up to seven hours a week
• Quick adoption of the BlackBerry solution by TOPTEQ employees
• Improved responsiveness and service quality