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Business Challenge
- Wanted to simplify and streamline the customer service process
- Wanted technicians to be able to receive service requests directly, no matter whether they were in the field or in the office and be able to take responsibility for the entire workflow, from request to completion
Solution
- BlackBerry® solution with mTicket
Results
- Increased productivity
- Significantly decreased costs
- High employee and customer acceptance
- Increased competitiveness
| Industry | Technology |
|---|---|
| Region | Germany |
| Company Size | Medium |
| Type of Solution | BlackBerry® solution with mTicket |
| Solution | BlackBerry® solution with mTicket |
| More information |
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