Sernam

Business Challenge

• Sernam's shipments were tracked throughout the transport chain via tracking solutions
• Shipments had no real-time connection to some customers’ IT systems
• Information on pending and completed deliveries and absent addresses in real-time was needed to keep both customers and staff informed

Solution

• Drivers equipped with BlackBerry® smartphones
• Prylos Y-Trace delivery management application loaded onto BlackBerry smartphones
• Simplified data capture

Results

• Drivers’ administrative chores have been reduced
• The BlackBerry solution guides the drivers throughout their deliveries and helps avoid mistakes and omissions, therefore increasing productivity
• The use of BlackBerry smartphones has lead to data being available very quickly
• Real-time dispatch visibility of shipments is guaranteed and frequent calls to drivers or communication between departments and agencies are now avoided