Royal Mail

Business Challenge

• In 2002, Royal Mail Group losing over £1 million a day on its operations
• It needed to overhaul frontline operations, streamline its transport network and introduce more efficient mail centres to improve customer service
• Immediate access to company information systems was necessary to facilitate faster decision making on the move

Solution

• Completed a three-month trial of the BlackBerry® solution, which resulted in the deployment of BlackBerry smartphones to 400 managers and salespeople
• The BlackBerry solution provides mobile access to company information systems and ensures users are in constant contact using email, calendaring and voice communication

Results

• The BlackBerry solution has improved communications efficiency, allowing users to handle emails and make calls whilst on the move
• BlackBerry smartphones have sped up decision-making and collaboration amongst managers and reduced the workload for the IT department
• Users no longer have a multitude of unread emails accumulating in their inboxes during prolonged absences