QVC

Business Challenge

• Employees needed mobile access to email during the TV channel’s busiest times, weekends and at night
• Managers needed to be able to work on the move as they travelled between QVC’s two primary offices
• Sales events are the basis of QVC’s business model — and are broadcast for as long as it takes to sell all available stock — but without constant access to key performance indicators and inventory, employees regularly over-sold products, causing disappointment to customers and wasting air-time

Solution

• BlackBerry® smartphone with Rove Mobile Admin Professional
• BlackBerry® Enterprise Server
• Lan2Lan mobile enterprise applications
• InstaNet Business Continuity solution for BlackBerry® from Interchange Group

Results

• With BlackBerry smartphones, location and time of day no longer affect QVC employees and the company maintains high levels of efficiency at all times
• The BlackBerry® solution revolutionised access to business metrics, allowing managers real-time access to warehouse information and stock numbers, without having to carry heavy laptops
• Sales events no longer over-sell; customers are not disappointed and managers may begin broadcasting the next sales event as soon as all stock of the previous product is sold, so maximising revenue potential