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Business Challenge
- Plaza Athénée is a prestigious hotel with over 500 staff from 30 different work areas
- In order to fully satisfy the customers’ needs, staff must be able to communicate with one another in real-time
Solution
- Shared diaries and interface to an integrated software package dedicated to luxury hotel management
- BlackBerry® Enterprise Solution integrated with Microsoft® Exchange and the Microsoft® Active Directory
- BlackBerry® smartphones provided by the telephone operator, SFR
Results
- Sales teams who travel often are able to access vital business information anywhere, anytime
- The use of BlackBerry smartphones has improved customer service through real-time communication
- Staff members have more freedom and do not have to stop by the office at intervals to check emails
- Staff can handle business at any time of the day whilst on the move
| Industry | Hospitality |
|---|---|
| Region | France |
| Company Size | Large organisation |
| Type of Solution | Real-time and mobile communication |
| Solution | Integration of a BlackBerry solution with the hotel’s messaging server |
| More Information |
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