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Business Challenge
- Photomaton employs a 310-strong workforce and operates over nine thousand machines
- The company was keen to maintain its quality of service and optimise the productivity of its field services staff
Solution
- Photomaton issued 300 BlackBerry® smartphones to technicians and sales representatives
- Adapted the existing business system to be BlackBerry smartphone enabled by re-developing it in Java®
- Used the BlackBerry® Enterprise Server as a gateway between the BlackBerry smartphones in the field and the company’s management software
Results
- Technicians use their BlackBerry smartphones to monitor the status of orders via the company’s intranet site
- Productivity has been improved significantly
| Industry | Field Service Management |
|---|---|
| Region | France |
| Company Size | Mid-Market |
| Type of Solution | Mobile email, access to the company’s intranet site |
| Solution | BlackBerry Enterprise Server |
| More Information |
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