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Business Challenge:
Approximately 50% of attorneys have laptops to use while travelling, yet 90% use it only to check email.
Modem connections for RAS were temperamental, causing unnecessary frustration and anguish for travelling lawyers.
Solution:
First deployment phase includes more than 500 BlackBerry® smartphones and multiple BlackBerry® Enterprise Servers across their U.S. offices.
Results:
- Increased mobility, as attorneys can now receive notifications wirelessly on emails, faxes and voicemail pending in their "universal inbox".
- Improved client communications, which enhanced customer service and allowed the firm to reach new customers.
- Maximized productive use of downtime, which has improved attorney productivity and satisfaction.