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Business Challenge
- Needed to find a solution that did not rely so strongly on voice communications
- Wanted a cost-effective, automated, mobile solution that would enable the service department to send job related information to engineers in the field
Solution
- BlackBerry® Enterprise Server
- BlackBerry® Mobile Data Service for mobile business applications
- BlackBerry® smartphone
Results
- Reduced monthly phone costs by £200-£300
- Reduced distances driven by the engineers
- Optimised use of the tracking system
- Eliminated need of follow-up visits thanks to the smartphone’s built in camera
| Industry | Professional Services Security |
|---|---|
| Region | United Kingdom |
| Company Size | Small Business |
| Type of Solution | BlackBerry® Enterprise Server |
| Solution | BlackBerry® Mobile Data Service; BlackBerry smartphones |
| More Information |
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