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![BlackBerry is an amazing tool for SMEs [Small and Medium Enterprises]. It enables them to improve business processes by taking non-disruptive baby steps](/newsroom/success/KNR-Flat-Rock.jpg)
Business Challenge
- KNR Flat Rock’s sales force only spends a small number of hours a week in the company’s offices.
- As the company grew it became more difficult for the management team to communicate with its sales force.
- In addition, the company’s manual fax-based order-taking system could not meet its needs
Solution
- The company’s salespeople and management team are equipped with BlackBerry® smartphones, used by everyone for mobile email and calendar access.
- KNR Flat Rock worked with Mobile At Work to develop a bespoke order-taking BlackBerry application and deployed it with BlackBerry® Enterprise Server for Microsoft Exchange.
Results
- The deployment has helped the sales force develop a sense of team spirit and camaraderie.
- Data entry errors have been almost eliminated.
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Support staff have been freed up to concentrate on customer-orientated services.
| Industry | Wholesale |
|---|---|
| Region | South Africa |
| Company Size | Small Business |
| Type of Solution | Order-taking application, mobile email |
| Solution | BlackBerry® Enterprise Solution |
| More Information |
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