Fixeda

Business Challenge

• At the end of a long day on the road, Fixeda’s 170 salespeople were returning home to an extra hour of faxing their clients’ orders through to the billing and dispatch office for processing the next day
• The company needed a solution that would offer a faster turnaround for its clients and a shorter day for its hardworking sales team

Solution

• Fixeda decided to adopt the BlackBerry® Enterprise Solution and deployed BlackBerry® smartphones to its salespeople, with the main goal of automating its ordering process.
• With help from BlackBerry Application Partner, Innova Telecom, Fixeda mobilised an application that would enable its sales workers to enter their clients’ orders directly into the company database

Results

• Using their BlackBerry smartphones in the day has meant Fixeda’s salespeople can enjoy more free time in the evening
• Improvement in quality of customer service and 50% reduction in the time clients have to wait for their orders
• The mobile application provides Fixeda’s sales team with all the information they need on their clients—in real-time