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Document Store

Small businesses like ours are fast moving. We make decisions quickly as a team, not as a hierarchy, so it is important that the whole team can be reached wherever they are. The BlackBerry solution has enabled us to enjoy instant communications.

Business Challenge

  • The sales force and managers spend most of their time out of the office with customers
  • Working very closely with off-site customers put a strain on communications with the head office

Solution

  • The BlackBerry® Enterprise Server synchronised with the company’s Microsoft® Exchange Server
  • Email, voice, calendar and web-browsing applications

Results

  • Emails are replied to a lot quicker than phone calls were previously
  • BlackBerry® smartphones have enabled staff to keep in touch with customers and never lose track of developments
  • Business projects now move forward quicker
  • Staff members who are abroad can be contacted quickly and easily
  • Document Store is thinking of expanding the BlackBerry solution within the company to allow their new Customer Relationship Management (CRM) system with web interface to be accessed through the solution
Industry Commerce and Industry
Region France
Company Size Small organisation
Type of Solution Mobile email
Solution Installation of the BlackBerry Enterprise Server, Personal Information Management (PIM)
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