CMS Bureau Francis Lefebvre

Business Challenge

• In 2005, CMS Bureau Francis Lefebvre equipped 50 of its lawyers with a mobile solution that synchronised desktop email, calendar and contact tools with their desktops, but it failed regularly and often delivered multiple entries
• Maintaining the server used up a lot of resources
• The multitude of devices had to be configured manually so was very time consuming

Solution

• CMS Bureau Francis Lefebvre deployed the BlackBerry® solution as it is quick to configure, simple to use and reliable
• BlackBerry smartphones enhanced security and maintained client confidentiality

Results

• Total Cost of Ownership (TCO) has been slashed by 90%
• There is no concern if a BlackBerry smartphone is lost as it can be locked down and have the data wiped remotely
• Responsiveness has been increased leading to a maximised client service
• Lawyers can meet their travel obligations and still stay in touch with clients and colleagues
• CMS Bureau Francis Lefebvre plans to mobilise its new Customer Relationship Management (CRM) system using the BlackBerry smartphones in order to allow lawyers to access and update client information whilst on the move