All the council’s hopes for the BlackBerry solution have been fulfilled. The communications system has been improved and the incident management has become efficient.

Business Challenge

  • Needed to find a viable technical solution that would mobilise the work process of employees working 'in the field'
  • Wanted to optimise efficiency and improve client service, with a solution that would allow date to be entered into servers in the simplest and fastest way possible
  • Needed a real-time email service accessible via mobile devices

Solution

  • BlackBerry® Enterprise Server
  • BlackBerry® smartphones
  • Work Order Management application

Results

  • Efficiency – quick reception of work orders
  • Mobility of work processes
  • Time and money saved
  • Full email platform integration
  • Improved incident management
Industry Government and Public Sector
Region Spain
Company Size Enterprise
Type of Solution BlackBerry® Enterprise Solution
Solution BlackBerry® smartphones
Work Order Management application
More Information