Air Dolomiti

Business Challenge

• Air Dolomiti wanted to improve internal communication, regardless of its employees’ location, yet did not want to subscribe to a solution that would require in-depth training for end-users
• Until 2005, voice communication was the main way employees communicated. The company needed a solution that could exchange text-based information, access corporate applications and integrate with the existing corporate IT systems
• Air Dolomiti pilots and co-pilots used to have to carry cumbersome laptops, so they needed to find a solution that was easy to carry, fast to connect, and highly secure as data referring to flight safety is highly sensitive

Solution

• The BlackBerry® Enterprise Solution was implemented and all mobile employees were provided with BlackBerry® smartphones
• The 400 end-users can now access their mailbox, browse the web, view and edit their calendars and also access corporate applications that manage shift timings, flights and onboard procedures, no matter where they are in the world
• The BlackBerry® Enterprise Server enables the IT department to retain complete control and remotely manage every single device, to ensure that corporate policies are adhered to

Results

• By wirelessly enabling business processes and onboard procedures, Air Dolomiti has achieved business productivity benefits that have resulted in enhanced passenger service and efficiency
• The BlackBerry solution has streamlined the communication flow between mobile employees and has made the information exchanged more accurate and well-timed
• Down time spent waiting around in a terminal can now be used productively