Business Challenge

Cytyc Corporation wanted a way to minimize paper-based trouble ticket processes, streamline dispatch and close out work orders. They also wanted to offer customers better service and more accountability in meeting Service Level Agreements.

Solution

Deployed the BlackBerry® Enterprise Solution with Vettro FieldMaster because it allowed field service engineers to receive work orders and complete field service reports using their BlackBerry® devices

Results

• Streamlined workflow
• Enhanced customer service levels
• Fewer devices in the field
• More accurate parts management
• Better organizational visibility