Business Challenge:

AppraiserMatch.com is a search engine that helps real estate appraisers and customers find each other

Need to deliver on a company commitment to respond to customers within 12 hours of a query, even when staff members are not in the office

Solution:

An application developed in-house allows them to update details on the AppraiserMatch.com web site remotely with their BlackBerry devices

Employees were given BlackBerryÒ devices, equipped with the BlackBerry Internet Service, to respond to emails from customers as quickly as possible

Results:

• A single device to carry
• Delivers on their service guarantee
• Keeps it personal-customers appreciate dealing with a real person via email
• Keeps business moving with the ability to remotely update their website