Business Services by BlackBerry

Your trusted Enterprise mobility partner for serious business

Unleash the power of your enterprise mobility solution

BlackBerry® is here to support you globally—directly or through a partner—with advice, analysis, implementation, and migration expertise. For more than 10 years, we’ve offered this critical capability, building relationships with productivity-driven, security conscious business leaders evolving their complex mobile environments.

From growth businesses to global enterprise, we’ve built a reputation for excellence in delivering not only technical support, but helping to maintain oversight and strategic direction of evolving technology environments.

BlackBerry Technical Support Services

BlackBerry Technical Support Services

You can rely on the industry-leading Advantage Support that is included with all BES12 Annual Subscriptions to help evolve your EMM strategy and maintain your complex and demanding environment. With relationship-based Premium Support and Optional Services, you can provide even greater user satisfaction, drive business continuity, and achieve cost efficiencies.

BlackBerry Professional Services

BlackBerry is pleased to offer optional planning, installation and migration services to help you get BES12 up and running effectively.

Leverage planning, implementation and migration services to ensure BES12 is optimized for your business. Our experts will ensure that BES12 is deployed to optimize your security, productivity and continuity requirements. We can help you achieve your objectives where visibility is high:

  • BlackBerry can complete BES12 migrations for you.
  • Our expertise reduces your implementation risk.
  • We can work together to develop a schedule that works for you.

Once installed, you can rely on the industry-leading support that is included with all BES12 Annual Subscriptions or your current paid support program to help evolve your EMM strategy and maintain your complex and demanding environment.


Available for FREE in the BlackBerry Enterprise Support Center, these tools, training, and documentation are designed to help companies of all sizes create a simple plan and execute against that plan where there is internal expertise and bandwidth to drive a successful integration.

For existing customers, log in to the BlackBerry Enterprise Support Center


Prior to installing BES12, a member of the BlackBerry Services team will help you develop your implementation plans. You will receive a custom architecture guide so that you can move through the installation steps with ease and confidence.

*Included with Premium Support.


Lower your costs by leveraging remote tools and installation assistance from the experts. The BlackBerry Services Team will work with you to understand your EMM environment and to create a custom installation plan suitable for your environment. Once you have approved the installation plan, a member of the BlackBerry Services team will remote into your environment and install BES12.


Leverage repeatable process/tools from our Services Team and migration tools that are built directly into the product. Not only will BlackBerry work to understand your EMM environment and install BES12 based on your specifications, but the team will help you migrate your users from the existing EMM solution to BES12. This will ensure that you will be able to take advantage of BES12 as soon as possible and can leverage your internal resources for other projects.

How to buy BlackBerry Professional Services

Support program offerings

Not all support is created equal. Find out about our award-winning programs offering:

24x7x365 Incident Reporting

24x7x365 Incident Reporting

Global telephone/electronic support is standard, plus a variety of experienced resource and response teams to compliment your business.

Self-Service and Diagnostic Tools

Self-service and diagnostic tools

The BlackBerry Expert Support Center is your one-stop shop with a best in class experience. Manage subscriptions, initiate services and more.

Proactive and Optimization Services

Proactive and optimization services

From BlackBerry Infrastructure Notifications, Direct Enterprise Connection (DEC) to Remote Health Checks, BlackBerry helps you optimize your environment.

Knowledge Tools

Knowledge tools

Named Callers provided with Certification Vouchers, On-demand and on-site training options are available along-side webcasts, Solve Newsletter, and anytime access to Knowledge Base articles.

  1. 1Minimum 2,500 devices required to qualify.
  2. 2Average 90-second phone response time for high severity issues.
  3. 3Option to purchase more.
  4. 4BlackBerry will fund up to $7500 in onsite training per annual term.
  5. 5The myAccount portal, formerly known as The BlackBerry Expert Support Center (BESC), is a secure, online resource center for Named Callers. Included are self-service tools and resources to trouble-shoot common issues, and the ability to create and manage service requests.