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BlackBerry Protect

BlackBerry Protect website

Your key to security

You know that sinking feeling you get when you lose something really important? Imagine it's your BlackBerry® smartphone. Don’t panic. With BlackBerry® Protect™, what’s lost can be found.

Sign in to lock or locate your smartphone

A BlackBerry® ID login is required. Learn about BlackBerry ID

Stay safe. Stay secure.

BlackBerry Protect is designed to help find your lost BlackBerry smartphone and keep the information on it secure.

In BlackBerry® 10, BlackBerry Protect is a feature built into the OS. For smartphones running on BlackBerry® 7 OS, BlackBerry® 6 OS and earlier versions of BlackBerry® Device Software, BlackBerry Protect is a free application you can download on your smartphone.

BlackBerry Z10 - BlackBerry Curve 9350/9360
BlackBerry Protect website

Protect your information

You’ve lost your smartphone. Why wonder who has access to your information? Simply log in to the BlackBerry Protect website and lock your device.

Pretty sure you’re not going to see it again? You can delete the information on your smartphone from the BlackBerry Protect website too.

BlackBerry Protect website - view location

Find your smartphone

Maybe you’ve just misplaced your smartphone. Lock and display a message on your smartphone Home screen for whoever may find it. Then locate it on a map and go get it.1 Or, if you think your smartphone is nearby, simply force it to ring at full volume.

BlackBerry Protect - back up

Back it up (for smartphones with BlackBerry 7.1 OS or earlier)

Your contacts, text messages, calendar and bookmarks can be backed up wirelessly. It’s done automatically, and as often as you choose (daily, weekly or monthly).2

For BlackBerry® 10 devices, BlackBerry® Link is used to back up data.

BlackBerry Torch 9810 - switch smartphones

Switch smartphones

Just bought a BlackBerry smartphone? BlackBerry Protect makes it easy to restore the device settings, contacts and calendar items you had backed up on your last one. Open BlackBerry Protect on your smartphone (it will either be an app or an option under Settings) and look for the Restore option or search the Help app for more details.

To restore a backup of a BlackBerry smartphone with BlackBerry 7.1 OS or earlier to your BlackBerry 10 smartphone, you’ll need OS software version 10.1 or later. To find your software version, swipe down from the top of the screen. Tap Settings > About, then choose OS from the Category drop-down menu.

  1. 1

    In South Korea the 'locate device on a map' feature is not available.

  2. 2

    Feature not available for BlackBerry 10 OS.

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